Systemic perspective on human capital processes in SMEs aimed to lodging service

Juan Enrique Núñez Ríos, Jacqueline Yvette Sánchez Garcí, Ricardo Tejeida Padilla, Ana Lilia Coria Páez

Abstract


Introduction: Lodging SMEs operate in a complex environment whose restrictions undermine their ability to adapt to disturbances. In this context, the human capital management is affected turning the operations and permanence of this organizations vulnerable. It is considered that human capital is nodal for the equilibrium in the whole system, nevertheless, the revised literature did not report specific systemic models for SMEs.                       

Method: The systemic method was and its treaty, with the development of the Soft Systmes Methodology to generate a diagnosis on the current situation perceived as a problem, detect components, actors, conflicting interrelations and propose a conceptual model to outline a solution.                 

Results: Each of the relevant systems obtained 90% of consistency within the AHP. This means that the proposed model represents congruence with the reality that the lodging SMEs studied and generated the guideline to propose new interrelations that improve the organizational dynamics aimed at the viable equilibrium of these companies With their environment.                       

Conclusion: The Systemic Method allowed to identify relevant actors, place them in a recursion level and to recognize the conflictual relations. The conceptual model does not pursue the redesign of the organization chart but to restate the current relations to reduce obstacles and to support the continuous adaptation of the organizations in matter.  


Keywords


lodging smes; human capital; soft systems methodology; analytical hierarchy process

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DOI: https://doi.org/10.21640/ns.v10i20.1150

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